Games Refund &Cancellation Settlement Policy

Games Cancellation Settlement Policy

In the event, a rummy Cash Game is cancelled by DiwaliRummy due to technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:

Points Rummy Cash Games: In the event of cancellation of a Points Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied in Points Rummy Cash Games where collusion or cheating is detected in addition to any further action that DiwaliRummy decides to take against players engaging in such activities as per the Terms.

Pool Rummy Cash Games: In the event of cancellation of a Pool Rummy Cash Game, the sum of all entry fees less DiwaliRummy´s service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Pool Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of DiwaliRummy.

Please be aware that it can take up to 7 business days to process refunds and credit. If you have any questions before the 7 days have passed, please reach out directly to the DiwaliRummy.

In the event of a cancellation, the entry fee paid by players who have been eliminated up to the last completed round and the remaining amount shall equally be distributed among players that have qualified from the last completed round.

Diwali Rummy reserves the right to change our Games cancellation policy and take decisions at our discretion. We will, however, keep the players informed about any policy changes or decisions to all the players. Players can continue have a safe & secure gaming experience as always.